CourtesyConnect®/CourtesyLimit™

CourtesyConnect® is the industry’s first cloud-based courtesy overdraft management system. The software and processes allow financial institutions of all sizes to automate their overdraft service and manage it as a line of business – for enhanced customer experience, compliance and revenue.

Responsible Approach. Courtesy Connect® emphasizes financial institution and account holder protective practices. This “Responsible Approach™” to courtesy pay allows your financial institution to offer this service in a compliant, consumer-friendly manner, while maximizing fee generation.
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RegE Campaign
Our Responsible Approach Defined
DYNAMIC OVERDRAFT LIMITS. CourtesyLimit™ is the risk management component of our system. It provides innovative data analysis capabilities to create dynamic overdraft limits tailored to an individual's repayment capacity. Using the risk data provided by CourtesyLimit™ your financial institution can determine the most appropriate limit for each person within your institution’s risk tolerance.

This automation not only keeps the consumer’s best interest in mind, but also gives your financial institution the ability to meet regulators’ guidelines for monitoring the “individual credit worthiness of its account holders.”

​>> READ OUR BLOG POST, "The Whole Story about Overdraft Matrix Systems"

DEBIT DENIALS. CourtesyConnect®/CourtesyLimit™ also systematically identifies ATM/POS debit transactions that are declined for reason of NSF (Debit Denials). This feature allows your financial institution to communicate with your accountholders about their Reg E options and other short-term liquidity services offered by your institution.

CourtesyConnect/CourtesyLimit allows your financial institution to:
  • Establish dynamic overdraft limits for individual customers
  • Strive to pay more items for worthy account holders
  • Pull back for customers in trouble
  • Continually and automatically manage risk
  • Provide custom tracking and reporting
  • Produce dynamic communications to account holders
DYNAMIC COMMUNICATIONS. The CourtesyConnect® communications module eliminates generic responses, allowing you to craft messages relevant to individual account holder situations. Our dynamic communications allow your institution to customize the timing and message to account holders (by phone call, email or letter) to achieve optimal results.
For instance, the most opportune time to discuss Reg E options is immediately after an account holder has experienced a debit card decline due to NSF. CourtesyConnect identifies these events and account holders, and allows you to provide them with a custom, timely correspondence. 
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Tailoring collection communications based on dynamic factors can reduce communication expenses anywhere from 20 to 40 percent.

CLOUD-BASED. The CourtesyConnect® cloud-based software provides:
  • Automatic system upgrades – The system is refreshed nightly and updates and upgrades occur automatically, with NO impact on your IT staff.
  • Scalability – Institutions of all sizes enjoy the benefits of CourtesyConnect®/CourtesyLimit™ due to its flexible platform.
  • Ease of Use and Set Up – Unlimited employee access, simple maintenance and reduced costs.
    • No need to purchase server, printer or multiple seat licenses.
    • Institution IT department is only responsible for maintaining Internet connection.
  • State-of-the-Art Reporting – Generate extensive and detailed reports to ensure compliance with final overdraft guidance.
  • Contact Management and Response Tracking – easily schedules timely and efficient communications, including letters, phone calls, and emails.
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Program allows you to:
  • Determine individual, dynamic daily overdraft limits
  • Maximize revenue on account holders who value the service
  • Manage compliance and risk
  • Continually optimize the service through data analysis and reporting
  • Produce custom, dynamic communications to account holders
Temenos Overdraft Article
“The world that we live in is a mobile-first, cloud-first world.” 
Satya Nadella, CEO of Microsoft

BSG Financial Group introduced the industry's first cloud-based overdraft management software in 2005, almost 10 years before the competition.
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