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CourtesyConnect

CourtesyConnect® is the industry’s first overdraft management system to deliver these robust capabilities in a Web-based platform:

State-of-the-Art Reporting
Extensive and detailed reports to ensure complete compliance with final overdraft guidance, including Regulation DD amendments » more

Contact Management
Easily schedules timely and effective communications, including letters, phone calls and e-mails. System can handle turnkey printing and mailing of letters and notices, if desired.

Householding
Offers an overview of multiple account relationships in a household, which facilitates sound accountholder decisioning.

Response Tracking
Tracks responses to accountholder communications and monitors effectiveness of collection efforts.

Collection & Analysis
Charge-off management, account risk assessment and ongoing risk scoring.

Exclusive Counseling Component
Extensive consumer protective services include ‘frequent user’ identification and counseling, and a New Start™ repayment function. BSG Financial is the only provider that includes optional credit counseling for accountholders with special financial needs.

CourtesyLimit™
automated scoring module that works in conjunction with CourtesyConnect® to minimize risk and enhance overdraft program performance.

Risk Analysis & Reporting
Regulatory guidance for the administration of courtesy overdraft programs stipulates financial institutions must accurately report and track accountholder NSF activity. CourtesyConnect provides data collection and analysis.

Our extensive pre-configured reports include the following... and much more:
Average overdraft balances
Aging of overdraft balances
Revenues, costs and profits from program
Waiver and charge-off reports by branch or responsibility center
Service representative performance measures

 

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